STORIES
April 2017

The State of Beauty

Mapping the Italian personas in the makeup and personal care world
challenge
How to evolve quantitative findings derived from web analytics to qualitatively identify and describe a set of personas?
PROCESS
We started from high level clusters emerged from the quantitative analysis to distribute a digital diary study and better understand behaviours and needs of each group.
OUTCOME
The process helped build knowledge around the emerging behaviours and developing the curricula for aspiring influencers.

Web analytics can provide interesting insights around readers engagement, content they like, promotions that attract their interest. It's easy to detect different types of behaviours by collecting and aggregating that information, but still hard to understand the motivations, needs and wishes that drive those behaviours.
How can we build an ethnographic activity on top of an analysis of web patterns to turn high-level clusters into real personas?

The analysis of patterns related to the interaction with app and web content has initially lead to the identification of several clusters, representing the different levels of user egagement in relationship to the type of content they consume. The clusters helped screen for a sample of research participants (50 in total), with the objective to ask them to share their experiences, stories and desires through a digital diary. The diaries generated a large amount of information (photos and comments), that was analysed through visualisations and maps in order to see differences and similarities in the response of the participants.

Network of relations between participants and most used words
Network of relations between participants and the word they used the most

This analysis highlighted the presence of very different behavioural models within the same clusters, and lead to the identification of seven main personas.

A final round of individual interviews was then conducted only on a smaller selection (one person per each type of persona) leading to an enriched understanding of their needs and motivations.

Outline of the diary study
Analysing and clustering research insights
Video-stories to describe the identified personas

The final outcome is a set of personas as well as a replicable process that allows to move from a quantitative to qualitative understanding, and to leverage web analytics to structure an efficient ethnographic process.

WITH
Condè Nast and Università Bocconi
YEAR
2016-2017
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